POLICY DOCUMENTS

Yoga with Enrico / SUP Yoga Southampton (YWE)

SUP Yoga Teacher Training 28 hours

Practice Experience and Entry Requirements

Before starting this course you must:

·         Hold a yoga teacher certificate (minimum 200 hours)

·         Hold a current First aid certificate.

·         Have completed a minimum of 20 hours on water stand up paddling

·         Have  participated in a minimum of 10 hours of SUP yoga sessions

·         Have the  SUP skills and knowledge at the flat water level in relation to weather and water conditions, types of equipment, clothing 

·         Can paddle with confidence and balance, using basic correct technique

Booking

·         Full payment confirms your place on the course.

·         A £150 non-refundable deposit is required at the time of booking. This will reserve your place on the course.

·         Full payment is required two weeks prior to training start date.

·         Places are allocated on a first-come, first-served basis.

·         Fees include the full course, assessments by a qualified Yoga Alliance Professionals Trainer, certificate, extensive SUP Yoga Southampton - SUP Yoga Teacher Training manual, use of Paddle boards, Personal Floatation devices and paddles.

·         Water and herbal teas will be provided whilst in the training room.

·         Food, accommodation and travel are not included.

Refund Policy

·         The £150 deposit is non-refundable.

·         No credit, certifications or awards can be achieved following successful completion of a training course if the fees for that course have not been paid in full.

·         Weather will not be a limiting factor for the cancellation of the course.

·         Should the learner leave or resign from the course, this must be done in writing.

·     You are entitled to a full refund of the Course Fee you have paid to us in the event that we have to cancel the Course before the Course Start Date.

·         For exceptional circumstances (see the extenuation circumstances section below) email the Operations Manager Georgina Roberson:  georgina@ilovelife.me.uk

·         Refunds for the course is on a sliding scale from receipt of written cancellation:

1.    Prior to 60 days of training start date: 75% of your payment refunded, not including the £150 deposit

2.    Prior to 30 days of training start date: 50% of your payment refunded, not including the £150 deposit

3.    Prior to 14 days of training start date: 25% of your payment refunded, not including the £150 deposit

4.    Less than 14 days of training start date: No refund.

EXTENUATIING CIRCUMSTANCES POLICY

During the course students may encounter significant personal difficulties that impact on their course attendance. In such cases they may request that the course Director make allowance for such circumstances in line with this policy.

Circumstances

·         In order for personal circumstances to be considered as extenuating they must:

1.    Be outside the student’s control, and

2.    Impact on the student’s study, and

3.    Be sufficiently proximate in time for the circumstance(s) to have a correlation with the impact the student claims.

·         Such circumstances may be:

1.    Long term, such as ongoing disability or illness

2.    Shorter term, such as a one off illness or family bereavement.

·         Where a student claims extenuating circumstances they must bring the circumstances to the attention of the course Director as soon as is reasonably practicable.

·         It is the student’s responsibility to provide such evidence as is required to demonstrate the extenuating circumstance.

·         All information provided will be treated confidentially.

Process

·         All applications for extenuating circumstances must be put in writing to the Operations Manager Georgina Roberson georgina@ilovelife.me.uk  

·         Any application should be made within a reasonable time from when the student became aware that the circumstances occurred.

·         The application must set out the reason for which extenuating circumstances are being requested and what action or adjustment the student wishes to see taken.

·         The course Director and the Operations Manager will keep a written record of what has been agreed with the student.

·         This must then be communicated to the student in writing within 5 working days of the meeting or discussion with the student.

General

·         Where an external organisation such as the Yoga Alliance Professionals, British Canoeing, British Stand Up Paddle Association or the International Sup Yoga Academy is verifying or accrediting a course the policy of that organisation must also be adhered to.

·         This is a practical course and students are expected to attend all YWE sessions and failure to do so will result in the student not graduating. Any missed sessions can be made up at a cost of £150 per session for up to 4 hour.

·         Being a SUP yoga teacher is a physically and emotionally demanding occupation. Trainees must disclose any history of physical or psychological ill health in their application to  YWE. Non-disclosure of such information that later impacts on the trainee’s ability to meet the demands of the course could lead to them being asked to leave the course without refund or the teaching certificate qualification not being granted.

·         YWE will not tolerate the following inappropriate behaviour: any trainee being under the influence of recreational drugs and/or alcohol during course training days or when teaching; any form of physical or emotional abuse of fellow trainees, teachers or students. Any such behaviour will lead to automatic disqualification from YWE.

·         Trainees must complete and meet the required standard for all assessment whether written or practical. The penalty for non-adherence to these requirements may be disqualification from the course; this is at the Director’s discretion.

·         Trainees must do their own written assessments. Copying from another student is prohibited.

·         If the conditions of YWE are not satisfactorily met by a student, or if for some other reason the Director feels that a student is not adhering to the ethos of the course, the student will not receive the YWE Certificate at the end of the course and course fees will not be refunded.

Cancellation of Course

In the unlikely even that the course must be cancelled, YWE will give the students seven days’ notice of this impending cancelation. Students will be given the choice of an alternative date or a full refund including their deposit.

Complaints Procedure

What is a complaint?

A complaint is an expression of dissatisfaction, either written or spoken. A complaint can be made by an individual or a group. You may wish to complain if you are not satisfied with the way you have been treated, the service or tuition you have received from YWE or it employees.

Principles of the YWE’s complaints procedure

·         YWE recognises that complaints are an important part of member feedback. All complaints will be investigated fully and fairly. If the complainant is not happy with the result of the response to the complaint, they will have the right to appeal.

·         YWE is committed to ensuring that its services and courses are of the highest quality. The complaints procedure enables YWE to respond clearly and properly to complaints and to know when and why people are not satisfied with its services and courses, so that it can improve them.

Who can make a complaint?

·         This procedure is for anyone who has received a service from the. This procedure does not cover complaints made by YWE’s paid staff or volunteers who need to follow agreed grievance, disciplinary or other internal procedures.

·         Complaints about YWE’s employees should be addressed to the YWE’s Operations Manager Georgina Roberson: georgina@ilovelife.me.uk

Complaints Procedure

If your complaint is about YWE’s staff, course or centre, there are three stages that you can go through to try and resolve the problem. You may wish to involve an advocate, such as your YWE mentor, or friend to support you at any stage.

The three stages are:

Stage One (Informal)

In the first instance it is the responsibility of the complainant to make an attempt to resolve a problem with the tutor or individual concerned.

Stage Two (Formally registering a complaint)

If you are not satisfied with the response you have received at stage one (informal) then you should use stage two of this procedure.

Outline the details of your complaint by e-mailing the YWE’s Operations Manager Georgina Roberson: georgina@ilovelife.me.uk, or by letter to 15 Holly Hill, Bassett, Southampton, SO16 7ES. If your complaint is about the YWE’s Operations Manager, then you need to address it to the Course Director Dr Enrico Tambellini : enrico@yogawithenrico.co.uk  (marked private and confidential) at the abovementioned address. Your complaint will be acknowledged within 14 days. The letter of response will contain the following information:-

Name, address and telephone number of the person who will investigate the complaint

·         What support you can receive during the process of the complaint, e.g. in terms of making information accessible, using interpreters etc. We will aim to investigate the complaint within 14 days. If the complaint is complex or requires more time, then this timescale may be extended.

·         The complaint will be investigated and considered by the Director or Operations Manager. Substitutes may occasionally be made if any of the two are unavailable or are the subject of the complaint.

·         The investigation may involve all or some of the following courses of action, as appropriate to the individual case:-

1.    The subject of the complaint will be asked for their written response and version of events

2.    A meeting between the subject of the complaint and the Panel.

3.    An internal assessment of teaching competence, or an external assessment should this be deemed appropriate.

4.    Further information may be sought from third parties with regard to the background, for example, from other students on a course.

·         You will be kept informed at regular intervals as to how the investigation is progressing and timescales involved. You may also be asked for further information and comments to ensure that the Panel has a balanced understanding.

·         When the Panel has made a decision, you will receive a formal written response to your complaint. The response will include the following information:-

1.    A decision about whether the complaint was upheld or not

2.    The reason for the decision

3.    The redress, if appropriate, which will be offered to you

4.    Any other action that may be taken in light of the complaint

Stage Three (Appeal)

You have a right of appeal against the decision of the Panel. Any appeal must set out reasons why you consider the appeal to be merited. You must lodge your appeal within 14 days of receiving the decision, sending it to the YWE’s Operations Manager or the Director if the complaint is about the Operations Manager.

An Appeals Panel, normally of 2 members, will be convened to consider your appeal. The course Director will be responsible for ensuring the panel is appropriately representative. Panel membership will be restricted to people who have had no previous involvement in the investigation and consideration of the complaint. We aim to complete the appeal  investigation within 14 days and will inform you of any revised timescale should this, for any reason, prove impossible. The decision made by the appeals panel is final.

Members of the Appeals Panel will:-

·         Consider whether the grounds for appeal are reasonable.

·         Read through the necessary paperwork and speak to any relevant individuals involved with the complaint as they consider necessary.

·         Make a final decision.

A member of the Appeals Panel will write to you as soon as possible, to confirm:-

·         the final decision about the complaint.

·         the reason for the decision.

·         the redress, if appropriate, which will be offered to you.

·         any action that may be taken in light of the complaint.

Accountability

The Course Director and Operations Manager are responsible for the efficient operation of the Complaints Procedure. Responsibility for carrying out investigations of complaints may be delegated to appropriate personnel within YWE, under the authority of the Course Director.

Review

This procedure was revised on 27th December 2020 and will be reviewed on an annual basis.

Recording complaints

The YWE Operations Manager will ensure that a record of all complaints is maintained and will furnish the YWE with information regarding the totality of complaints received, reasons for complaints and recommendations for improvements.

Code of Conduct and Ethical practice

Yoga is a holistic practice and philosophy. All students of YWE should therefore act within the principles of good, ethical practice as listed below:

·         YWE aims to provide a safe environment where all users, students, volunteers, teachers and members can enjoy equality of opportunity and work without fear of discrimination or harm.

·         Respect the right, dignity and worth of every person.

·         Act with honesty and integrity.

·         Students must refrain from acting in any way that might bring the tradition, organisation or teachers of yoga into disrepute.

Data protection and privacy

·         You will be required to provide personal information about yourself (including name, date of birth, email address, postal address, phone number, gender, medical information), and your emergency contact.

·         You agree that you will provide accurate, current and complete information about yourself, and promptly notify us if there are any changes to this information including any injuries or other medical conditions which may affect your practice or participation on the Course. For more information about how we will use your personal information please see our Privacy Policy.

·         By submitting your Application you also consent to our use of your personal data in accordance with these Terms and our Privacy Policy.

Limitation of our liability

·         We have no liability to you for any unforeseeable loss or damage, such as loss of profit, loss of business, business interruption, or loss of business opportunity.

·         Subject to the Clause in the line above and unless otherwise prohibited by law, our maximum aggregate liability under or in connection with these Terms whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the Course Fee.

·         If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

·         Nothing in these Terms excludes or limits our liability for:

1.    death or personal injury caused by our negligence,

2.    fraud or fraudulent misrepresentation; or any other liability which cannot be excluded or limited by law.

General

·         The Terms do not create or infer any rights that are enforceable by any person who is not a party to them.

·         We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or obligations under these Terms to another person if we agree in writing.

·         If we decide not to exercise or enforce any right that we have against you at a particular time, then this does not prevent us from later deciding to exercise or enforce that right.

·         Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

·         These Terms and any non-contractual obligations arising out of them shall be governed by and construed in accordance with English law and the non-exclusive jurisdiction of the English Courts.

Contact Us

If you have any queries about the contents of this policy, please contact the YWE’s Operations Manager  Georgina Roberson: georgina@ilovelife.me.uk

Course name  SUP Yoga Teacher Training 28 hours.

Student name  ……………………………………..    

Signature……………………………………………

Date signed…………………………………………

Corporate Insurance

Corporate Training providers /Studios insurance

Policy number ZUR-YAPC/20/11/1